Frequently asked questions

How do I book my holiday with my VACAF rights ?

Our team is available to make your reservation by telephone. In order to be able to make your reservation, please provide your benefit number.

Are you VACAF approved ?

Your campsite le Clos Virgile is VACAF approved.

What time should I arrive and depart ?

The keys to your accommodation are available from 4.30pm. The departure is before 10am. In pitches, arrivals are from 12 noon and departures before 12 noon.

Can we invite people to the campsite ?

Each visitor must go to the reception and pay the entrance fee to the campsite. The visitor must leave the campsite before 9pm. Visitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, and have no access to the kids’ and teenagers’ clubs.

Do the rentals have a television ?

The rentals are equipped with televisions except in the bungalows.

What style of swimming costume is allowed ?

Permitted swimwear includes: briefs, boxer shorts, bikini (2-piece swimwear) and one-piece swimming costume.

Is there a charge for WIFI ?

There is a charge for wifi in your campsite Club Le Clos Virgile. Do not hesitate to ask at the reception of your campsite when you arrive.

Can we have barbecues ?

Individual charcoal barbecues are prohibited following a prefectural decree. We propose the rental of gas plancha at the campsite.

What should be done on arrival ?

On arrival, please report to the reception of your campsite.

Are there any shops on the campsites ?

Your campsite has a grocery shop and a bar/restaurant.

Can we pay in instalments ?

You can pay in installments. A few details: the reservation is accepted when the deposit has been paid (30% of the total amount). The balance of the stay must be paid 4 weeks before your arrival. If you book less than 4 weeks before your arrival, you must pay the full amount by credit card. The reservation is final after receipt of the balance of your stay and the deposit.

What are the arrival and departure days ?

For rentals : it is possible to arrive every day of the week, except during school holidays. In school periods (July and August), it is possible to arrive on Saturday, Wednesday or Sunday. In location, departures and arrivals are from Sunday to Sunday.

Are there any children’s clubs ?

The campsite has a children’s club for 4 to 10 year olds. The children’s club is open during the school holidays.

Which payment methods can I use to make a reservation ?

You can book your holiday with the following payment methods: credit card, cheque, holiday voucher, cash and holiday e-cheque.

What happens if you arrive late (e.g. because you can’t get to reception during opening hours)?

In case of late arrival, please inform the campsite. Then our team will leave the keys and a description in a letterbox or in a safe. All the information on the door of the reception of your campsite.

Is there a welcome booklet ?

Your campsite is innovating and offers you a digital welcome booklet that you can consult and download (for offline use) from now. Here you will find all the information about the campsite as well as the entertainment programme and much more.

Are pets allowed ?

Pets are allowed at an additional cost, except for 1st and 2nd category dogs. They must be kept on a lead. The vaccination booklet is mandatory as well as the tattoo number. We remind you that it is forbidden to leave the animal alone in the accommodation or on the terrace. Maximum two animals per rental.

Are there any teenage clubs ?

Your teenagers aged 11 to 17 can meet from Monday to Friday in July and August.

Can a minor come unaccompanied to the campsite ?

Minors (including emancipated minors) not accompanied by an ascending parent are not accepted.

What is the Ecological Levy?

The Campsite has had an ecological approach for many years and now wants to strengthen its actions. As part of our ecological responsibility, we are obliged to set up this ecological fee. This fee amounts to 0.69€ per night and per person, allowing the campsite to set up actions in this sense with the participation of everyone.

The implementation of this fee makes it possible, for example, to finance the reprocessing of waste in order to accentuate selective sorting, to increase the progressive mulching of flower beds and, for the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Provision of more ecological products for the maintenance teams (eco-responsible toilet paper, green cleaning products)

Details and non-exhaustive examples are given below of the actions taken by the campsite to preserve the environment and reduce energy consumption.

Waste treatment :

• Sorting of household waste (at the entrance to the campsite – check before removing the bins)
• Emptying the campsite bins (3 times a day)
• Information to holidaymakers by posting
• Putting in place selective sorting bins
• Individual selective sorting bin or bag
• Green waste with shredding of branches for mulching
• Permanent collection of paper in the campsite (playground, water park, etc.)

Water saving :

• Ensure water saving
• Timed taps in sanitary facilities
• Water-saving taps and showers
• Low pressure water heaters
• Drip irrigation for planting
• Timer for watering at night
• Mulching to avoid evaporation and limit watering

Saving electricity

• Installation of load shedding devices to limit peak consumption
• Installation of energy-saving appliances

Gas Management

• Propane gas installations partly from biomass
• Choice of environmentally responsible suppliers

Maintenance

• Use of environmentally friendly cleaning products

Expected environmental improvements in the coming years

• Installation of solar panels (sanitary facilities and accommodation)
• Recycling of swimming pool washing water for watering
• Installation of charging stations for electric vehicles (car park and on certain sites)
• Installation of a composter
• Obtaining the “green key” label (grid attached) and linking the site to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/