Frequently asked questions

Our team is available to make your reservation by telephone. In order to make your reservation, please have your social security number at hand.

Certain changes, such as your personal details and changes to the list of participants (except for changes to the holder of the file and exceeding the capacity of the accommodation leading to a change in the latter) are free of charge and can be made directly via your My Account area or by contacting us by email.

Any request to add services or extras (to be sent to us by email) will incur additional charges. To find out more, click here.

New for 2025: you can now choose your preferred pitch, according to your expectations and needs. By reservation only, subject to availability and the type of pitch selected, for a supplement of €40.

Your Le Clos Virgile campsite is VACAF approved.

The keys to your rental are available from 4.30pm. Departure is before 10am. For pitches, arrivals are from 12 noon and departures before 12 noon.

All visitors must report to reception and pay the entrance fee. Visitors must leave the campsite by 9pm. Visitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, nor have access to the children’s and teenagers’ clubs.

On arrival, please report to the campsite reception.

You can pay for your holiday in several instalments:

• With Aloa Vacances :
  You can pay the amount you want whenever you want up to 30 days before your arrival. A deposit of 30% of the total amount is required to confirm your booking. The balance must be paid in full no later than 4 weeks before your arrival.
• With Floa :
  Thanks to our partnership with Floa, you can pay for your stay in 3X or 4X, depending on your preference*. To find out more, click here.

*Subject to acceptance by Floa. You have the legal right of withdrawal.

FLOA allows you to pay for your stay in several instalments. To find out more, click here.

For rentals: it is possible to arrive every day of the week, except during school vacations. During school holidays (July and August), it is possible to arrive on Saturday, Wednesday or Sunday. For pitches, arrivals and departures are from Sunday to Sunday.

You can book your vacation with the following payment methods: credit card, cheque, vacation voucher, cash and vacation e-cheque.

In case of late arrival, please inform the campsite. Our team will then leave the keys and a description in a letterbox or safe. All details are on the reception door of your campsite.

Your campsite is innovating with a digital welcome booklet that you can now consult and download (for offline use). You’ll find all the information you need about the campsite, as well as entertainment programs and much more.

Pets are allowed at an additional cost. They must be kept on a lead throughout the campsite. Up-to-date vaccination records and tattoo or identification numbers are compulsory.

Rules according to the size of the animal:

• Small animals (less than 15 kg): authorised, maximum 2 animals per accommodation.
• Large animals (15 kg and over): authorised, maximum 1 animal per accommodation.

It is strictly forbidden to leave an animal alone in the accommodation or on the terrace.

Minors (including emancipated minors) not accompanied by an ascending parent are not accepted.

The campsite has been taking an ecological approach for many years and now wants to strengthen its actions. As part of our commitment to environmental responsibility, we are obliged to introduce this ecological fee. The fee is €0.69 per night and per person, enabling the campsite to take steps in this direction with the participation of everyone.

The introduction of this fee will, for example, help to finance the reprocessing of waste to increase selective sorting, increase the progressive mulching of flower beds and, in the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more environmentally-friendly products (eco-responsible toilet paper, green cleaning products).

Details and non-exhaustive examples below of the actions taken by the campsite to protect the environment and reduce energy consumption.

Waste treatment:

• Sorting household waste (at the campsite entrance – check before removing bins)
• Emptying the campsite bins (3 times a day)
• Information for holidaymakers on posters
• Installation of selective sorting bins
• Individual selective sorting bin or bag
  Green waste with shredded branches for mulching
• Permanent collection of paper in the campsite (play area, water park, etc.)

Saving water:

• Take care to save water
• Timed taps in sanitary facilities
• Water-saving sprayheads and showerheads
• Low-pressure water heaters
• Drip irrigation for planting
• Timer for watering at night
• Mulching to prevent evaporation and limit watering

Saving electricity:

• Installation of load-shedding devices to limit peak consumption
• Installation of energy-saving appliances

Gas management

• Installation of propane gas, partly produced from biomass
• Choice of eco-responsible suppliers

Maintenance

• Use of environmentally-friendly cleaning products

Plans for ecological improvements in the coming years

• Installation of solar panels (sanitary facilities and accommodation)
• Recycling of swimming pool washing water for watering purposes
• Installation of charging points for electric vehicles (car park and on certain pitches)
• Installation of a compost bin
• Obtaining the ‘clef verte’ label (grid attached) and linking the site to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/

Wifi is available at your campsite Club Le Clos Virgile at an additional cost. Please ask at the campsite reception when you arrive.

Individual charcoal barbecues are prohibited by decree. We offer gas plancha rental at the campsite.

Your campsite is equipped with a grocery store and a bar/restaurant.

The campsite has a children’s club for ages 4 to 10. The kids’ club is open during school vacations. (Subject to availability)

Teens aged 11 to 17 can meet up Monday to Friday in July and August.

Authorized swimwear includes: briefs, boxer shorts, bikini (2-piece swimsuit) and one-piece swimsuit.

All rentals are equipped with televisions, except in the bungalows.