We collect information when you browse the site, when you place an order and when you fill in any of the forms.
In addition, we automatically receive and store information from your computer and browser, such as
- your IP address
- the type of hardware and browser used
- the page(s) you are viewing
Use of information
Any information we collect from you may be used for :
- Customise your experience and meet your individual needs
- Provide personalised advertising content
- Improve our website
- Improve customer service and your care needs
- Contact you by email
- Administering a competition, promotion or survey
Disclosure to third parties
We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website, so long as those parties agree to keep this information confidential.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
Protection of information and personal data
The Internet user may be asked to provide certain personal data when answering the forms that are offered. The entry of this data is necessary for Francecom to process the Internet user’s request.
Francecomundertakes to comply with the provisions of Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, as amended, and to take all necessary precautions to preserve the security of the personal information entrusted to it. No personal information will be communicated to third parties without the prior and informed consent of the Internet user.
We implement a variety of security measures to keep your personal information safe:
- SSL Protocol
- Login/password access management
- Network monitoring software
- Multiple computer backups
We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.
Information relating to cookies on our site
Right to access, modify and delete your data
We are committed to providing you with the right to object and withdraw your personal information. The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
If, at any time, you wish to have access to your personal information, or if you wish to modify or delete it, all you have to do is make your request directly via the contacts mentioned or the form below