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Route de la Maire, 34410 Sérignan

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Cancellation insurance with COVID extension
Aloa Vacances

For a peaceful and serene holiday, take out cancellation insurance with the COVID extension! What’s more, it’s free of charge! 

What is cancellation insurance?

The cancellation insurance allows you to be reimbursed in case of an unforeseen event. With the COVID extension you will also be reimbursed in case of cancellation due to a pandemic.

What does the cancellation insurance with the COVID extension cover?

Health reason

Professional reason

Personal reason

Interruption of stay

Covid guarantee

For detailed information on how to apply, click here.

Exclusive to Aloa Vacances*

Exclusive to Aloa Vacances! We will also reimburse you in the event of a generalized or local confinement**!

If you subscribe to the cancellation insurance, Aloa Vacances commits to reimburse you in full*** in case of a general or local confinement during your stay! What’s more, there’s no extra cost!

*Cancellation insurance is compulsory to benefit from the Aloa Vacances exclusivity.

When can I take out cancellation insurance with the COVID extension?

At the time of booking, we invite you to take out cancellation insurance. Unfortunately, it will not be possible to add it once the holiday has been created.

How much does it cost?

Cancellation insurance costs 4% of the total amount of the stay with a minimum of 25€. The COVID extension is free of charge! The cancellation insurance with the COVID extension will therefore be at the same price as the classic basic cancellation insurance. 

De quoi serais-je remboursé en cas de confinement généralisé ou de confinement local pris en charge en exclusivité par What will I be reimbursed for in the event of a general containment or local containment handled exclusively by Aloa Vacances?

With Aloa Vacances exclusivity, you will be reimbursed for the full amount paid*** excluding the cost of cancellation insurance and administration fees.

**Local containment = local containment of the guest’s place of residence or the geographical area of the campsite by order, preventing holidaymakers from visiting the campsite.

What to do in case of unexpected events in life?

How to be reimbursed in case of a generalized confinement exclusively taken care of by Aloa Vacances?

In case of a generalized confinement, please send an email to the following address contact@leclosvirgile.fr with the subject GENERALIZED CONFINEMENT + Camping Le Beauséjour. Our teams will process your file within 45 days after sending the email with the correct subject. You will be asked to provide proof of payment. The same procedure will be required in case of local confinement with the subject line: LOCAL CONFINEMENT + Camping Le Clos Virgile

What to do in case of unforeseen circumstances or impediments related to COVID?

As soon as the Illness first manifests itself or as soon as you become aware of the event giving rise to
event giving rise to the guarantee, you must notify the Distributor IMMEDIATELY.
At the same time, the declaration of the Claim must be made within 5 days of the Member becoming aware of it, except in the case of fortuitous events or force majeure. The declaration of Loss is made to the managing Broker according to the procedures below.

If the Member does not respect this time limit for declaring the Claim and if the Insurer proves that this delay has caused him/her prejudice, the Member will not benefit from the Guarantee (Article L 113-2 of the French
delay has caused him/her prejudice, the Member will not benefit from the Guarantee (Article L 113-2 of the
Code des Assurances).

How to be reimbursed for cancellation insurance?

In the event of unforeseen circumstances or cancellation due to COVID, here is how to declare:

For a modern and fast management of your insurance claims

For a traditional management of your insurance claims

By post : Asur-Travel, compensation department, 99, rue Parmentier, Zone d’activité
Actiburo 59650 Villeneuve d’Ascq