Frequently asked questions

What payment methods can you book with ?

You can book your holiday with the following payment methods: credit card, cheque, holiday voucher, cash and holiday e-cheque.

Are you VACAF approved ?

Your Oléron Loisirs campsite is VACAF approved.

Can we pay in multiple installments ?

You can pay in several times. Some details : the reservation is accepted when the deposit has been paid (30% of the total sum). The balance of the stay is to be paid 4 weeks before your arrival. If you book less than 4 weeks before arrival, you must pay by credit card for the entire reservation. The reservation is final after receipt of the balance of your stay and deposits.

How do I book my holiday with my VACAF rights ?

Our team is available to make your reservation by telephone. In order to be able to make your reservation, please provide your benefit number.

Can a minor come unaccompanied to the campsite ?

Minors (including enfranchised minors) without an ascending parent are not accepted.

Are pets allowed ?

Pets are allowed at an additional cost, except for 1st and 2nd category dogs. They must be kept on a leash. The vaccination booklet is mandatory as well as the tattoo number. We remind you that it is forbidden to leave the animal alone in the accommodation or on the terrace. Maximum two animals per rental.

What happens if you arrive late (because you cannot arrive at reception opening hours, for example) ?

In case of late arrival, please inform the campsite. Then our team will leave the keys and a description in a letterbox or in a safe. All the information on the door of the reception of your campsite.

What should be done on arrival ?

On arrival, please report to the reception of your campsite.

What are the arrival and departure days ?

For rentals : it is possible to arrive every day of the week, except during school holidays. In school periods it is possible to arrive on Saturdays or Wednesdays depending on the day of arrival at the time of booking. In location, departures and arrivals are from Sunday to Sunday.

What time should I arrive and depart ?

The keys to your accommodation are available from 4.30pm. The departure is before 10am. In pitches, arrivals are from 12 noon and departures before 12 noon.

Are there any children’s clubs ?

The campsite has a children’s club for 4 to 10 years old. The children’s club is open during school holidays.

Are there any teenage clubs ?

Your teenagers aged 11 to 17 can meet from Monday to Friday in July and August. During the April holidays one or two teenage meetings are organised.

Can we invite people to the campsite ?

Each visitor must go to the reception and pay the entrance fee to the campsite. The visitor must leave the campsite before 9pm. Also, visitors are not allowed to use the aquatic area and to participate in the activities which are reserved for the campsite’s holidaymakers.

What style of bathing suit is allowed ?

The swimsuits allowed are : the swimsuit, the swimsuit, the bikini (2-piece swimsuit) and the one-piece swimsuit.

Is there a charge for WIFI ?

Wifi is free at your Oléron Loisirs campsite.

Do the rentals have a television ?

The rentals are equipped with televisions except in the bungalows.

Can we do barbecues ?

Individual charcoal barbecues are not permitted. The campsite offers a collective barbecue area (remember to bring your grill or rent it at the campsite reception). You can also rent an electric griddle.

How big are the barbecue grills in the collective area ?

A 45*60 cm grid is required. If you don’t have one, don’t panic, you can rent one at the campsite reception.

Are there any shops within the campsites ?

Your campsite has a grocery shop, a snack bar and a bar.

Is there an Aloa Vacances application ?

Your campsite innovates and offers you an application that you can download now –> the Aloa Vacances application (link available only on mobile). Here you will find all the information about the campsite as well as the entertainment programme and much more.