Frequently asked questions
What payment methods are available for reservations?
You can book your vacation with the following payment methods: credit card, cheque, vacation voucher, cash and vacation e-cheque.
Are you VACAF approved?
Your Oléron Loisirs campsite is VACAF approved.
How do I change my booking?
Certain changes, such as your personal details and changes to the list of participants (except for changes to the holder of the file and exceeding the capacity of the accommodation leading to a change in the latter) are free of charge and can be made directly via your My Account area or by contacting us by email.
Any request to add services or extras (to be sent to us by email) will incur additional charges. To find out more, click here.
Can I choose my location?
You can choose your preferred pitch, according to your expectations and needs. By reservation only, subject to availability and the type of pitch selected, for a supplement of €40.
Can we pay in instalments?
You can pay for your holiday in several instalments:
- With Aloa Vacances :
You can pay the amount you want whenever you want up to 30 days before your arrival. A deposit of 30% of the total amount is required to confirm your booking. The balance must be paid in full no later than 4 weeks before your arrival. - With Floa :
Thanks to our partnership with Floa, you can pay for your stay in 3X or 4X, depending on your preference*. To find out more, click here.
*Subject to acceptance by Floa. You have the legal right of withdrawal.
How can I pay for my holiday in instalments with FLOA?
FLOA allows you to pay for your stay in several instalments. To find out more, click here.
How can I book my vacation with my VACAF rights?
Our team is available to make your reservation by telephone. In order to make your reservation, please have your social security number at hand.
Can a minor come to the campsite unaccompanied?
Minors must be accompanied by a responsible adult throughout their stay. We reserve the right to refuse admission to groups of minors who are not accompanied by a legal guardian or an adult designated as responsible for them. In the event of non-compliance with this rule, we reserve the right to cancel the booking without notice and without explanation. For any further requests or clarifications, please send an email to the campsite.
Are pets allowed?
Pets are allowed at an additional cost. They must be kept on a lead throughout the campsite. Up-to-date vaccination records and tattoo or identification numbers are compulsory.
Rules according to the size of the animal:
- Small animals (less than 15 kg): authorised, maximum 2 animals per accommodation.
- Large animals (15 kg and over): authorised, maximum 1 animal per accommodation.
It is strictly forbidden to leave an animal alone in the accommodation or on the terrace.
What happens if you arrive late (because you can’t get to reception during opening hours, for example)?
In case of late arrival, please inform the campsite. Our team will then leave the keys and a description in a letterbox or safe. All details are on the reception door of your campsite.
What to do on arrival
On arrival, please report to the campsite reception.
What are the arrival and departure days?
For rentals: it is possible to arrive every day of the week during periods other than school vacations. During school holidays (July and August), it is possible to arrive on Saturday or Wednesday, depending on the day of arrival at the time of booking. For pitches, departures and arrivals are from Sunday to Sunday.
What time should I arrive and leave?
The keys to your rental are available from 4.30pm. Departure is before 10am. In pitches, arrivals are from 12pm and departures before 12pm.
Can I invite guests to the campsite?
All visitors must report to reception and pay the entrance fee. Visitors must leave the campsite by 9pm. Visitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, nor have access to the children’s and teenagers’ clubs.
What is the ecological fee?
The campsite has been taking an ecological approach for many years and now wants to strengthen its actions. As part of our commitment to environmental responsibility, we are obliged to introduce this ecological fee. The fee is €0.69 per night and per person, enabling the campsite to take steps in this direction with the participation of everyone.
The introduction of this fee will, for example, help to finance the reprocessing of waste to increase selective sorting, increase the progressive mulching of flower beds and, in the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more environmentally-friendly products (eco-responsible toilet paper, green cleaning products).
Details and non-exhaustive examples below of the actions taken by the campsite to protect the environment and reduce energy consumption.
Waste treatment:
- Sorting household waste (at the campsite entrance – check before removing bins)
- Emptying the campsite bins (3 times a day)
- Information for holidaymakers on posters
- Installation of selective sorting bins
- Individual selective sorting bin or bag
Green waste with shredded branches for mulching - Permanent collection of paper in the campsite (play area, water park, etc.)
Saving water:
- Take care to save water
- Timed taps in sanitary facilities
- Water-saving sprayheads and showerheads
- Low-pressure water heaters
- Drip irrigation for planting
- Timer for watering at night
- Mulching to prevent evaporation and limit watering
Saving electricity:
- Installation of load-shedding devices to limit peak consumption
- Installation of energy-saving appliances
Gas management
- Installation of propane gas, partly produced from biomass
- Choice of eco-responsible suppliers
Maintenance
- Use of environmentally-friendly cleaning products
Plans for ecological improvements in the coming years
- Installation of solar panels (sanitary facilities and accommodation)
- Recycling of swimming pool washing water for watering purposes
- Installation of charging points for electric vehicles (car park and on certain pitches)
- Installation of a compost bin
- Obtaining the ‘clef verte’ label (grid attached) and linking the site to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/
Is it possible to use the swimming pool and other facilities before checking in or after checking out?
🏡 On your arrival day: Your accommodation will be available from 4:30 PM. However, you’re welcome to arrive earlier and enjoy the campsite facilities while you wait! Simply check in at reception when you arrive. 😉
☀️ On your departure day: You must vacate your accommodation before 10 AM. But there’s no need to leave the campsite straight away! You can continue enjoying the facilities on your departure day after returning your keys to reception.
Where can a second vehicle be parked during the stay, and are there any restrictions?
You can park your second vehicle in the outdoor car park located at the entrance of the campsite. 🚗😊
How can guests return their keys and access badge if they leave before reception opens?
Leaving before reception opens? No problem! 😊 A key drop-off box is available at reception, where you can leave your keys and access badge before departure.
Are there any kids’ clubs?
The campsite has a children’s club for ages 4 to 10. The kids’ club is open during school vacations. (Subject to availability)
Are there any teen clubs?
Teens aged 11 to 17 can meet up Monday to Friday in July and August.
Do I have to pay for WIFI?
Wifi is free at your Oléron Loisirs campsite.
Can we barbecue?
Charcoal barbecues are prohibited by prefectoral decree.
Are there any shops on the campsites?
Your campsite has a grocery store, snack bar and bar.
Is there a welcome booklet?
Your campsite is innovating with a digital welcome booklet. You’ll find all the information you need about the campsite, as well as entertainment programs and much more. You can also download the shortcut to your phone’s home screen.
Does the campsite have an electric recharging point?
The campsite has a charging station for your electric vehicle.
- Maximum power : 22 kW
- Rate : €0.50/kWh
- Activation fee : €1.20
Prolonged parking after full charge : Over 30 minutes, an additional charge of €0.10 per minute applies.
Need help? Please ask at reception.
How can children be registered for the kids’ club and how can activities be booked?
All the information about our kids’ club will be provided during the welcome meeting at the campsite! 😊 It’s the perfect opportunity to discover all the fun activities waiting for your little campers during their holiday! 🎉
How much does the laundry service cost and how does it work?
Our self-service laundry room is open every day from 9 AM to 9 PM. You’ll find washing machines, tumble dryers and ironing boards. Washing costs €4.50 and drying costs €4. Payment is made directly using coins. You can also borrow an iron from reception in exchange for an ID document.
Does the campsite have an electric vehicle charging station, and how does it work?
Our campsite has an electric vehicle charging station available on site! 🚗🔋 For information about prices and how to use it, please refer to our welcome booklet. 😊
How can guests check allergen information and request meal adaptations?
Feel free to speak directly to our snack bar team! They’ll be happy to provide information about allergens in the dishes and let you know whether any adjustments can be made to suit your dietary needs.
What style of swimsuit is allowed?
Authorized swimwear includes: briefs, boxer shorts, bikini (2-piece swimsuit) and one-piece swimsuit.
What are the opening hours of the water park and the waterslides?
The water park is open:
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From 10.00 am to 7.00 pm every day from 3 April 2027 to 27 June 2027 and from 30 August 2027 to 12 September 2027
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From 10.00 am to 8.00 pm every day from 28 June 2027 to 29 August 2027
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The waterslides are open every day from 10 a.m. to 12:30 p.m. and from 2:30 p.m. until the water park closes.
What are the age and height requirements for using the water slides?
For everyone’s safety, children under the age of 10 are welcome to enjoy the water slides when accompanied by an adult! 💦
Which communal areas are wheelchair accessible, and how can wheelchair users access the swimming pool?
Several communal areas of the campsite are wheelchair accessible. 😊 These include reception, the bar, the snack bar and the inflatable play area. To reach the aquatic area, an accessible route is available through the bar. However, please note that there is no access ramp or pool lift to assist guests with entering the water. 💦
How deep are the swimming pools?
In the outdoor aquatic area, the swimming pool has a depth ranging from 1.10 m to 1.60 m, while the children’s water play pool has a depth of 0.45 m.
In the indoor aquatic area, the swimming pool has different depths of 1.40 m, 1.70 m and 1.90 m, with a paddling pool measuring 0.20 m deep for younger children.
Finally, the water slide landing pool has a depth of 0.18 m.
Do the rentals have TV?
All rentals are equipped with televisions, except in the bungalows.
What TV channels and features are available in the accommodation?
The TVs in our accommodation allow you to enjoy French digital terrestrial TV channels (TNT) during your holiday! 📺😊 However, it is not possible to connect external devices such as a Chromecast or access streaming platforms like Netflix.
Is the accommodation air-conditioned, and which rooms have air conditioning?
For extra comfort during your holiday, accommodation in the “+” and Premium ranges is equipped with air conditioning! ☀️ The air conditioning unit is located in the main living area of the mobile home.
Can a baby cot be placed in the parents’ bedroom?
Depending on the mobile home model, it may be possible to place a baby cot in the parents’ bedroom. 👶😊 Some accommodations also have trundle beds in the children’s bedrooms, which can be stored underneath another bed to free up space. To check whether this is possible, please refer to the description of your chosen accommodation or contact our team.