Frequently asked questions

Can a minor come unaccompanied to the campsite ?

Minors (including enfranchised minors) without an ascending parent are not accepted.

What time should I arrive and depart ?

The keys to your accommodation are available from 4.30pm. The departure is before 10am. In pitches, arrivals are from 12 noon and departures before 12 noon.

Is there a charge for WIFI ?

Wifi is free of charge at your Les Ajoncs d’Or camping club.

What style of bathing suit is allowed ?

The swimsuits allowed are : the swimsuit, the swimsuit, the bikini (2-piece swimsuit) and the one-piece swimsuit.

Are there any shops within the campsites ?

Your campsite has a snack bar and a bar. You will also find a grocery store.

What should be done on arrival ?

On arrival, please report to the reception of your campsite.

Can we pay in multiple installments ?

You can pay in several times. Some details : the reservation is accepted when the deposit has been paid (30% of the total sum). The balance of the stay is to be paid 4 weeks before your arrival. If you book less than 4 weeks before arrival, you must pay by credit card for the entire reservation. The reservation is final after receipt of the balance of your stay and deposits.

What are the arrival and departure days ?

For rentals : it is possible to arrive every day of the week, except during school holidays. In school periods (july and august) it is possible to arrive on Saturdays, Wednesdays or Sunday depending on the day of arrival at the time of booking. In location, departures and arrivals are from Sunday to Sunday.

Are you VACAF approved ?

Your campsite Les Ajoncs d’Or is VACAF approved.

What happens if you arrive late (because you cannot arrive at reception opening hours, for example) ?

In case of late arrival, please inform the campsite. Then our team will leave the keys and a description in a letterbox or in a safe. All the information on the door of the reception of your campsite.

What payment methods can you book with ?

You can book your holiday with the following payment methods: credit card, cheque, holiday voucher, cash and holiday e-cheque.

Are pets allowed ?

Pets are allowed at an additional cost, except for 1st and 2nd category dogs. They must be kept on a leash. The vaccination booklet is mandatory as well as the tattoo number. We remind you that it is forbidden to leave the animal alone in the accommodation or on the terrace. Maximum two animals per rental.

Do the rentals have a television ?

The rentals are equipped with televisions.

Are there any children’s clubs ?

The campsite has a children’s club for 4 to 10 years old. The children’s club is open during school holidays.

How do I book my holiday with my VACAF rights ?

Our team is available to make your reservation by telephone. In order to be able to make your reservation, please provide your benefit number.

Is there a welcome booklet ?

Your campsite innovates and offers you a digital welcome booklet. You will find all the information of the campsite as well as the programs of animations and many other things. Also, for you can download the shortcut on your home screen of your phone.

What is the Ecological Levy ?

The Campsite has had an ecological approach for many years and now wants to strengthen its actions. As part of our ecological responsibility, we are obliged to set up this ecological fee. This fee amounts to 0.69€ per night and per person, allowing the campsite to set up actions in this sense with the participation of everyone.

The implementation of this fee makes it possible, for example, to finance the reprocessing of waste in order to accentuate selective sorting, to increase the progressive mulching of flower beds and, for the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Provision of more ecological products for the maintenance teams (eco-responsible toilet paper, green cleaning products)

Details and non-exhaustive examples are given below of the actions taken by the campsite to preserve the environment and reduce energy consumption.

Waste treatment :

• Sorting of household waste (at the entrance to the campsite – check before removing the bins)
• Emptying the campsite bins (3 times a day)
• Information to holidaymakers by posting
• Putting in place selective sorting bins
• Individual selective sorting bin or bag
• Green waste with shredding of branches for mulching
• Permanent collection of paper in the campsite (playground, water park, etc.)

Water saving :

• Ensure water saving
• Timed taps in sanitary facilities
• Water-saving taps and showers
• Low pressure water heaters
• Drip irrigation for planting
• Timer for watering at night
• Mulching to avoid evaporation and limit watering

Saving electricity

• Installation of load shedding devices to limit peak consumption
• Installation of energy-saving appliances

Gas Management

• Propane gas installations partly from biomass
• Choice of environmentally responsible suppliers

Maintenance

• Use of environmentally friendly cleaning products

Expected environmental improvements in the coming years

• Installation of solar panels (sanitary facilities and accommodation)
• Recycling of swimming pool washing water for watering
• Installation of charging stations for electric vehicles (car park and on certain sites)
• Installation of a composter
• Obtaining the “green key” label (grid attached) and linking the site to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/