Frequently asked questions

The keys to your rental are available from 4.30pm. Departure is before 10am.

Certain changes, such as your personal details and changes to the list of participants (except for changes to the holder of the file and exceeding the capacity of the accommodation leading to a change in the latter) are free of charge and can be made directly via your My Account area or by contacting us by email.

Any request to add services or extras (to be sent to us by email) will incur additional charges. To find out more, click here.

You can choose your preferred pitch, according to your expectations and needs. By reservation only, subject to availability and the type of pitch selected, for a supplement of €40.

All visitors must report to reception and pay the entrance fee. Visitors must leave the campsite by 9pm. Visitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, nor have access to the children’s and teenagers’ clubs.

On arrival, please park your vehicle in the parking lot and report to the campsite reception.

In low season, it is possible to arrive every day of the week. In July and August, arrivals are possible on Saturdays, Wednesdays and Sundays.

Your Beauséjour campsite is not VACAF approved.

You can pay for your holiday in several instalments:

• With Aloa Vacances :
  You can pay the amount you want whenever you want up to 30 days before your arrival. A deposit of 30% of the total amount is required to confirm your booking. The balance must be paid in full no later than 4 weeks before your arrival.
• With Floa :
  Thanks to our partnership with Floa, you can pay for your stay in 3X or 4X, depending on your preference*. To find out more, click here.

*Subject to acceptance by Floa. You have the legal right of withdrawal.

FLOA allows you to pay for your stay in several instalments. To find out more, click here.

Pets are allowed at an additional cost. They must be kept on a lead throughout the campsite. Up-to-date vaccination records and tattoo or identification numbers are compulsory.

Rules according to the size of the animal:

• Small animals (less than 15 kg): authorised, maximum 2 animals per accommodation.
• Large animals (15 kg and over): authorised, maximum 1 animal per accommodation.

It is strictly forbidden to leave an animal alone in the accommodation or on the terrace.

In case of late arrival, please inform the campsite. Our staff will then leave your keys, a map of the campsite and your gate badge in a safe. Reception will give you a 4-digit code to open your safe.

Minors must be accompanied by a responsible adult throughout their stay. We reserve the right to refuse admission to groups of minors who are not accompanied by a legal guardian or an adult designated as responsible for them. In the event of non-compliance with this rule, we reserve the right to cancel the booking without notice and without explanation. For any further requests or clarifications, please send an email to the campsite.

You can book your vacation with the following payment methods: credit card, cheque, vacation voucher and cash.

The campsite has been taking an ecological approach for many years and now wants to strengthen its actions. As part of our commitment to environmental responsibility, we are obliged to introduce this ecological fee. The fee is €0.69 per night and per person, enabling the campsite to take steps in this direction with the participation of everyone.

The introduction of this fee will, for example, help to finance the reprocessing of waste to increase selective sorting, increase the progressive mulching of flower beds and, in the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more environmentally-friendly products (eco-responsible toilet paper, green cleaning products).

Details and non-exhaustive examples below of the actions taken by the campsite to protect the environment and reduce energy consumption.

Waste treatment:

• Sorting household waste (at the campsite entrance – check before removing bins)
• Emptying the campsite bins (3 times a day)
• Information for holidaymakers on posters
• Installation of selective sorting bins
• Individual selective sorting bin or bag
  Green waste with shredded branches for mulching
• Permanent collection of paper in the campsite (play area, water park, etc.)

Saving water:

• Take care to save water
• Timed taps in sanitary facilities
• Water-saving sprayheads and showerheads
• Low-pressure water heaters
• Drip irrigation for planting
• Timer for watering at night
• Mulching to prevent evaporation and limit watering

Saving electricity:

• Installation of load-shedding devices to limit peak consumption
• Installation of energy-saving appliances

Gas management

• Installation of propane gas, partly produced from biomass
• Choice of eco-responsible suppliers

Maintenance

• Use of environmentally-friendly cleaning products

Plans for ecological improvements in the coming years

• Installation of solar panels (sanitary facilities and accommodation)
• Recycling of swimming pool washing water for watering purposes
• Installation of charging points for electric vehicles (car park and on certain pitches)
• Installation of a compost bin
• Obtaining the ‘clef verte’ label (grid attached) and linking the site to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/

🏡 On your arrival day: Your accommodation will be available from 4:30 PM. However, you’re welcome to arrive earlier and enjoy the campsite facilities while you wait! Simply check in at reception when you arrive. 😉

☀️ On your departure day: You must vacate your accommodation before 10 AM. But there’s no need to leave the campsite straight away! You can continue enjoying the facilities on your departure day after returning your keys to reception.

A key drop-off box is available at reception, where you can leave your keys and access badge before departure.

There is a charge for wifi at your Beauséjour campsite.

For more information, click here.

Are you interested? Go to the campsite reception when you arrive

Charcoal barbecues are prohibited by prefectural decree. The campsite offers gas barbecues for hire.

Your campsite has a snack bar and a bar. Other shops are just 200 m from the campsite.

The campsite has a children’s club for ages 4 to 10. The kids’ club is open during school vacations. (Subject to availability)

Teens aged 11 to 17 can meet up Monday to Friday in July and August.

Your campsite is innovating with a digital welcome booklet. You’ll find all the information you need about the campsite, as well as entertainment programs and much more. You can also download the shortcut to your phone’s home screen.

All the information about our kids’ club will be provided during the welcome meeting at the campsite! 😊 It’s the perfect opportunity to discover all the fun activities waiting for your little campers during their holiday! 🎉

Our laundry room is open every day from 9 AM to 10 PM, with the last wash or drying cycle starting at 9:15 PM to avoid disturbing guests staying nearby. You’ll find washing machines and tumble dryers. Washing and drying cost €5 each, and a dose of laundry detergent is available for €1. 🫧 Payment is made directly at the laundry room’s payment terminal. You can also borrow an iron and a small travel-sized ironing board from reception in exchange for an ID document.

Feel free to speak directly to our snack bar team! They’ll be happy to provide information about allergens in the dishes and let you know whether any adjustments can be made to suit your dietary needs.

Authorized swimwear includes: briefs, boxer shorts, bikini (2-piece swimsuit) and one-piece swimsuit.

The water park is open:

• From 10.00 am to 7.00 pm every day from 3 April 2027 to 27 June 2027 and from 30 August 2027 to 12 September 2027

• From 10.00 am to 8.00 pm every day from 28 June 2027 to 29 August 2027

• The waterslides are open every day from 10 a.m. to 12:30 p.m. and from 2:30 p.m. until the water park closes.

All rentals are equipped with televisions.

The televisions in our accommodation allow you to enjoy French digital terrestrial TV channels (TNT) during your holiday! 📺😊 However, it is not possible to connect external devices such as a Chromecast or access streaming platforms like Netflix.

For extra comfort during your holiday, all our accommodations are equipped with air conditioning! ☀️ The air conditioning unit is located in the main living area of the mobile home.