Frequently asked questions

What time should I arrive and depart ?

The keys to your accommodation are available from 4.30pm. Departure is before 10am. In location the arrivals are from 12h and the departures, before 12h.

Do the rentals have a television?

The rentals are equipped with televisions except in the bungalows, in the cabin and in the Coco Sweet.

Are there any shops on the campsites?

Your campsite is equipped with a bar and a snack bar open from 17/06/23 to 03/09/23.

Can we invite people to the campsite?

iEach visitor must report to the reception and pay the entrance fee to the campsite. The visitor must leave the campsite before 9 pm. Also, visitors are not allowed to use the aquatic area and to take part in the animations which are reserved for the holiday makers of the campsite.

Is there a charge for WIFI?

The wifi is not free in the campsite.

What should be done on arrival?

On arrival, please report to the campsite reception.

Are pets allowed?

Pets are allowed at an additional cost, except for 1st and 2nd category dogs. They must be kept on a lead. The vaccination booklet is compulsory as well as the tattoo number. We remind you that it is forbidden to leave the animal alone in the accommodation or on the terrace. Maximum two animals per rental.

What style of swimming costume is allowed?

Permitted swimwear includes: briefs, boxer shorts, bikini (2-piece swimming costume) and one-piece swimming costume.

Can we pay in instalments?

You can pay in several instalments. Some details: the reservation is accepted when the deposit has been paid (30% of the total amount). The balance of the stay must be paid 4 weeks before your arrival. If you book less than 4 weeks before your arrival, you must pay the total amount by credit card. The reservation is final after receipt of the balance of your stay and the deposit.

How do I book my holiday with my VACAF rights?

Our team is available to make your reservation by telephone. In order to make your reservation, please have your benefit number ready.

What payment methods can I use to make a reservation?

You can book your holiday with the following payment methods: credit card, cheque, holiday cheque, cash and holiday e-cheque.

What happens if you arrive late (e.g. because you can’t get to reception during opening hours)?

In case of late arrival, please inform the campsite. Our team will leave the keys and a description in a letterbox or in a safe. All the information on the door of the reception of your campsite.

Can a minor come unaccompanied to the campsite?

Minors (including emancipated minors) not accompanied by an ascending parent are not accepted.

What are the arrival and departure days ?

During the low season, it is possible to arrive every day of the week. During the school vacations (July and August), it is possible to arrive on Saturday or Sunday for the rentals and every day of the week for the pitches.

Are there any children’s clubs?

The campsite opens its mini club in July and August for children from 4 to 10 years.

Are there any teenage clubs?

The campsite does not have a teenagers’ club but offers sports activities in July and August, your teenagers are welcome.

Are you VACAF approved?

Your campsite L’Orée du bois is VACAF approved.

Is there a welcome booklet ?

Your campsite innovates and offers you a digital welcome booklet. You will find all the information of the campsite as well as the programs of animations and many other things. Also, for you can download the shortcut on your home screen of your phone.

What is the Ecological Levy?

The Campsite has had an ecological approach for many years and now wants to strengthen its actions. As part of our ecological responsibility, we are obliged to set up this ecological fee. This fee amounts to 0.69€ per night and per person, allowing the campsite to set up actions in this sense with the participation of everyone.

The implementation of this fee makes it possible, for example, to finance the reprocessing of waste in order to accentuate selective sorting, to increase the progressive mulching of flower beds and, for the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Provision of more ecological products for the maintenance teams (eco-responsible toilet paper, green cleaning products)

Details and non-exhaustive examples are given below of the actions taken by the campsite to preserve the environment and reduce energy consumption.

Waste treatment :

• Sorting of household waste (at the entrance to the campsite – check before removing the bins)
• Emptying the campsite bins (3 times a day)
• Information to holidaymakers by posting
• Putting in place selective sorting bins
• Individual selective sorting bin or bag
• Green waste with shredding of branches for mulching
• Permanent collection of paper in the campsite (playground, water park, etc.)

Water saving :

• Ensure water saving
• Timed taps in sanitary facilities
• Water-saving taps and showers
• Low pressure water heaters
• Drip irrigation for planting
• Timer for watering at night
• Mulching to avoid evaporation and limit watering

Saving electricity

• Installation of load shedding devices to limit peak consumption
• Installation of energy-saving appliances

Gas Management

• Propane gas installations partly from biomass
• Choice of environmentally responsible suppliers

Maintenance

• Use of environmentally friendly cleaning products

Expected environmental improvements in the coming years

• Installation of solar panels (sanitary facilities and accommodation)
• Recycling of swimming pool washing water for watering
• Installation of charging stations for electric vehicles (car park and on certain sites)
• Installation of a composter
• Obtaining the “green key” label (grid attached) and linking the site to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/