Frequently asked questions

Certain modifications, such as your personal information and changes to the list of participants (except for changes to the owner of the file and exceeding the capacity of the rental leading to a change of the latter) are free of charge and can be made directly via your My Account area or by contacting us by email.

Requests for additional services or supplements (to be sent to us by email) will incur additional charges. To find out more, click here.

You can choose your preferred pitch, according to your needs and expectations. Reservations only, subject to availability and the type of rental selected, for a supplement of €40.

Your Étoile de Mer campsite is not VACAF approved.

Keys are available from 4.30pm. Departure is before 10am.

All visitors must report to reception and pay the entrance fee. Visitors must leave the campsite by 9pm. Visitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, nor have access to the children’s and teenagers’ clubs.

On arrival, please report to the campsite reception.

You can pay for your stay in instalments:

• With Aloa Vacances:
  You can pay the amount you want, whenever you want, up to 30 days before your arrival. A deposit of 30% of the total amount is required to confirm your reservation. The balance must be paid in full no later than 4 weeks before your arrival.
• With Floa:
  Thanks to our partnership with Floa, you can pay for your stay in 3X or 4X, depending on your preference*. To find out more, click here.

*Subject to acceptance by Floa. You have the legal right of withdrawal.

FLOA allows you to pay for your stay in instalments. To find out more, click here.

For rentals: it is possible to arrive every day of the week, except during school vacations. During school holidays (July and August), it is possible to arrive on Saturday, Wednesday or Sunday.

In pitches, departures and arrivals take place throughout the week for a minimum of 2 nights.

You can book your vacation with the following payment methods: credit card, cheque, vacation voucher, cash and vacation e-cheque.

In case of late arrival, please inform the campsite. Our team will then leave the keys and a description in a letterbox or safe. All details are on the door of your campsite reception.

Your campsite is innovating with a digital welcome booklet that you can now consult and download (for offline use). You’ll find all the information you need about the campsite, as well as entertainment programs and much more.

Pets are allowed at an additional cost. They must be kept on a leash throughout the campsite. Up-to-date vaccination records and tattoo or identification numbers are mandatory.

Rules according to animal size :

• Small pets (under 15 kg): permitted, maximum 2 per rental.
• Large pets (15 kg and over): permitted, maximum 1 pet per rental.

It is strictly forbidden to leave an animal alone in the accommodation or on the terrace.

Minors must be accompanied by a responsible adult for the duration of their stay. We reserve the right to refuse admission to groups of minors not accompanied by a legal guardian or an adult designated as responsible. In the event of non-compliance with this rule, we reserve the right to cancel the reservation without notice or explanation. For further information or clarification, please send an e-mail to the campsite.

The Campsite has been taking an ecological approach for many years and now wants to reinforce its actions. As part of our commitment to ecological responsibility, we are obliged to introduce this ecological fee. It amounts to 0.69€ per night and per person, enabling the campsite to implement actions in this direction with the participation of everyone.

The introduction of this fee makes it possible, for example, to finance the reprocessing of waste to accentuate selective sorting, increase the progressive mulching of flower beds and, for the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more ecological products (eco-responsible toilet paper, green cleaning products).

Details and non-exhaustive examples below of the actions implemented by the campsite to preserve the environment and reduce energy consumption.

Waste treatment :

• Household waste sorting (at campsite entrance – check before removing bins)
• Empty campsite garbage cans (3 times a day)
• Information for holidaymakers on display
• Installation of selective sorting bins
• Individual selective sorting bin or bag
• Green waste with shredded branches for mulching
• Permanent paper collection in the campsite (playground, water park…)

Water saving :

• Save water
• Timer valves in sanitary fittings
• Economical showerheads and mousseurs
• Low-pressure water heaters
• Drip irrigation for plantations
• Programmer for night-time watering
• Mulch to prevent evaporation and limit watering

Saving electricity

• Installation of load-shedding devices to limit consumption peaks
• Installation of energy-saving appliances

Gas Management

• Propane gas systems partly produced from biomass
• Choosing environmentally responsible suppliers

Maintenance

• Use of environmentally-friendly cleaning products

Ecological improvements planned for the coming years

• Installation of solar panels (sanitary facilities and accommodation)
• Recycling swimming pool wash water for irrigation purposes
• Installation of recharging stations for electric vehicles (parking lot and at certain locations)
• Setting up a composter
• Green Key” label (grid attached) and link to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/

Wifi is available at an additional cost at your Étoile de Mer campsite.

For more information, click here.

Interested? Go to the campsite reception when you arrive.

Individual charcoal/wood barbecues are banned by prefectural decree. We offer rental of electric planchas.

Your campsite is equipped with a grocery store and a bar/restaurant.

The campsite has a children’s club for ages 4 to 10. The kids’ club is open during school vacations. (Subject to availability)

Teens aged 11 to 17 can meet up Monday to Friday in July and August.

Authorized swimwear includes: briefs, boxer shorts, bikini (2-piece swimsuit) and one-piece swimsuit.

The aquatic area is open :

• 10 a.m. to 7 p.m. daily from April 17, 2026 to June 28, 2026 and from August 31, 2026 to September 13, 2026
• 10 a.m. to 8 p.m. daily from June 29, 2026 to August 30, 2026
• The slide is open every day from 10am to 12:30pm and from 2:30pm until the water park closes.

All rentals are equipped with televisions, except in the bungalows.