Frequently asked questions
How do I change my reservation?
Certain modifications, such as your personal information and changes to the list of participants (except for changes to the owner of the file and exceeding the capacity of the rental leading to a change of the latter) are free of charge and can be made directly via your My Account area or by contacting us by email.
Requests for additional services or supplements (to be sent to us by email) will incur additional charges. To find out more, click here.
Can I choose my location?
You can choose your preferred pitch, according to your needs and expectations. Reservations only, subject to availability and the type of rental selected, for a supplement of €40.
Are you VACAF approved?
Your Étoile de Mer campsite is not VACAF approved.
What time should I arrive and leave?
Keys are available from 4.30pm. Departure is before 10am.
Can I invite guests to the campsite?
All visitors must report to reception and pay the entrance fee. Visitors must leave the campsite by 9pm. Visitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, nor have access to the children’s and teenagers’ clubs.
What to do on arrival
On arrival, please report to the campsite reception.
Can we pay in instalments?
You can pay for your stay in instalments:
- With Aloa Vacances:
You can pay the amount you want, whenever you want, up to 30 days before your arrival. A deposit of 30% of the total amount is required to confirm your reservation. The balance must be paid in full no later than 4 weeks before your arrival. - With Floa:
Thanks to our partnership with Floa, you can pay for your stay in 3X or 4X, depending on your preference*. To find out more, click here.
*Subject to acceptance by Floa. You have the legal right of withdrawal.
How can I pay for my stay in instalments with FLOA?
FLOA allows you to pay for your stay in instalments. To find out more, click here.
What are the arrival and departure days?
For rentals: it is possible to arrive every day of the week, except during school vacations. During school holidays (July and August), it is possible to arrive on Saturday, Wednesday or Sunday.
In pitches, departures and arrivals take place throughout the week for a minimum of 2 nights.
What payment methods are available for reservations?
You can book your vacation with the following payment methods: credit card, cheque, vacation voucher, cash and vacation e-cheque.
What happens if you arrive late (because you can’t get to reception during opening hours, for example)?
In case of late arrival, please inform the campsite. Our team will then leave the keys and a description in a letterbox or safe. All details are on the door of your campsite reception.
Is there a welcome booklet?
Your campsite is innovating with a digital welcome booklet that you can now consult and download (for offline use). You’ll find all the information you need about the campsite, as well as entertainment programs and much more.
Are pets allowed?
Pets are allowed at an additional cost. They must be kept on a leash throughout the campsite. Up-to-date vaccination records and tattoo or identification numbers are mandatory.
Rules according to animal size :
- Small pets (under 15 kg): permitted, maximum 2 per rental.
- Large pets (15 kg and over): permitted, maximum 1 pet per rental.
It is strictly forbidden to leave an animal alone in the accommodation or on the terrace.
Can a minor come to the campsite unaccompanied?
Minors must be accompanied by a responsible adult for the duration of their stay. We reserve the right to refuse admission to groups of minors not accompanied by a legal guardian or an adult designated as responsible. In the event of non-compliance with this rule, we reserve the right to cancel the reservation without notice or explanation. For further information or clarification, please send an e-mail to the campsite.
What is the ecological fee?
The Campsite has been taking an ecological approach for many years and now wants to reinforce its actions. As part of our commitment to ecological responsibility, we are obliged to introduce this ecological fee. It amounts to 0.69€ per night and per person, enabling the campsite to implement actions in this direction with the participation of everyone.
The introduction of this fee makes it possible, for example, to finance the reprocessing of waste to accentuate selective sorting, increase the progressive mulching of flower beds and, for the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more ecological products (eco-responsible toilet paper, green cleaning products).
Details and non-exhaustive examples below of the actions implemented by the campsite to preserve the environment and reduce energy consumption.
Waste treatment :
- Household waste sorting (at campsite entrance – check before removing bins)
- Empty campsite garbage cans (3 times a day)
- Information for holidaymakers on display
- Installation of selective sorting bins
- Individual selective sorting bin or bag
- Green waste with shredded branches for mulching
- Permanent paper collection in the campsite (playground, water park…)
Water saving :
- Save water
- Timer valves in sanitary fittings
- Economical showerheads and mousseurs
- Low-pressure water heaters
- Drip irrigation for plantations
- Programmer for night-time watering
- Mulch to prevent evaporation and limit watering
Saving electricity
- Installation of load-shedding devices to limit consumption peaks
- Installation of energy-saving appliances
Gas Management
- Propane gas systems partly produced from biomass
- Choosing environmentally responsible suppliers
Maintenance
- Use of environmentally-friendly cleaning products
Ecological improvements planned for the coming years
- Installation of solar panels (sanitary facilities and accommodation)
- Recycling swimming pool wash water for irrigation purposes
- Installation of recharging stations for electric vehicles (parking lot and at certain locations)
- Setting up a composter
- Green Key” label (grid attached) and link to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/
Is it possible to use the swimming pool and other facilities before checking in or after checking out?
🏡 On your arrival day: Your accommodation will be available from 4:30 PM. However, you’re welcome to arrive earlier and enjoy the campsite facilities while you wait! Simply check in at reception when you arrive. 😉
☀️ On your departure day: You must vacate your accommodation before 10 AM. But there’s no need to leave the campsite straight away! You can continue enjoying the facilities on your departure day after returning your keys to reception.
How can guests return their keys and access badge if they leave before reception opens?
A key drop-off box is available at reception, where you can leave your keys and access badge before departure.
Is the campsite completely pedestrianised?
Our campsite is 100% pedestrianised, allowing you to enjoy a peaceful and relaxing holiday! 🌿😊
Do I have to pay for WIFI?
Wifi is available at an additional cost at your Étoile de Mer campsite.
For more information, click here.
Interested? Go to the campsite reception when you arrive.
Can we barbecue?
Individual charcoal/wood barbecues are banned by prefectural decree. We offer rental of electric planchas.
Are there any shops on the campsites?
Your campsite is equipped with a grocery store and a bar/restaurant.
Are there any kids’ clubs?
The campsite has a children’s club for ages 4 to 10. The kids’ club is open during school vacations. (Subject to availability)
Are there any teen clubs?
Teens aged 11 to 17 can meet up Monday to Friday in July and August.
How can children be registered for the kids’ club and how can activities be booked?
All the information about our kids’ club will be provided during the welcome meeting at the campsite! 😊 It’s the perfect opportunity to discover all the fun activities waiting for your little campers during their holiday! 🎉
How much does the laundry service cost and how does it work?
Our laundry room is open every day from 8 AM to 10 PM. You’ll find washing machines, tumble dryers and ironing boards. Washing costs €5 for an 8 kg machine and €7 for a 10 kg machine. Drying costs €4 for 45 minutes in a 9 kg tumble dryer. Payment is made directly at the payment terminal by bank card or cash. Please note that laundry detergent is not provided, so remember to bring your own! 🫧
Does the campsite have an electric vehicle charging station, and how does it work?
The campsite does not have an electric vehicle charging station. 🚗🔋 However, you’ll find charging stations just 500 metres from the campsite, in the car park at the main beach.
How can guests check allergen information and request meal adaptations?
Feel free to speak directly to our snack bar team! They’ll be happy to provide information about allergens in the dishes and let you know whether any adjustments can be made to suit your dietary needs.
What style of swimsuit is allowed?
Authorized swimwear includes: briefs, boxer shorts, bikini (2-piece swimsuit) and one-piece swimsuit.
What are the opening times for the water park and slides?
The aquatic area is open :
- From 10.00 am to 7.00 pm every day from 3 April 2027 to 27 June 2027 and from 30 August 2027 to 12 September 2027
From 10.00 am to 8.00 pm every day from 28 June 2027 to 29 August 2027 - The slide is open every day from 10am to 12:30pm and from 2:30pm until the water park closes.
Do the rentals have TV?
All rentals are equipped with televisions, except in the bungalows.
Is the accommodation air-conditioned, and which rooms have air conditioning?
For extra comfort during your holiday, accommodation in the “+” ranges is equipped with air conditioning! ☀️ The air conditioning unit is located in the main living area of the mobile home.