{"id":43566,"date":"2026-09-14T15:29:44","date_gmt":"2026-09-14T13:29:44","guid":{"rendered":"https:\/\/www.aloa-vacances.com\/perle-oceane\/frequently-asked-questions\/"},"modified":"2026-10-27T11:08:41","modified_gmt":"2026-10-27T10:08:41","slug":"frequently-asked-questions","status":"publish","type":"perle-oceane","link":"https:\/\/www.aloa-vacances.com\/en\/perle-oceane\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<h1 style=\"text-align: center;\">Frequently asked questions<\/h1>\n\n\r\n    <section class=\"faq\">\r\n      \r\n\t    <div class=\"faq__searchbar\">\r\n            <input type=\"text\" autocomplete=\"off\" placeholder=\"Search for...\" id=\"searchBar\">\r\n            <span class=\"faq__searchbar__reset\" style=\"display: none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 512A256 256 0 1 0 256 0a256 256 0 1 0 0 512zM175 175c9.4-9.4 24.6-9.4 33.9 0l47 47 47-47c9.4-9.4 24.6-9.4 33.9 0s9.4 24.6 0 33.9l-47 47 47 47c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0l-47-47-47 47c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l47-47-47-47c-9.4-9.4-9.4-24.6 0-33.9z\"\/><\/svg><\/span>\r\n        <\/div>\r\n\r\n        <div class=\"faq__filtres\">\r\n            <div class=\"faq__filtres__item\">\r\n                <input type=\"radio\" id=\"tout\" name=\"filtres-faq\" checked\/>\r\n                <label for=\"tout\">All<\/label>\r\n            <\/div>\r\n\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"information\" name=\"filtres-faq\"\/>\r\n                    <label for=\"information\">Information<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"services\" name=\"filtres-faq\"\/>\r\n                    <label for=\"services\">Services<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"aquatic-area\" name=\"filtres-faq\"\/>\r\n                    <label for=\"aquatic-area\">Aquatic area<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"rentals\" name=\"filtres-faq\"\/>\r\n                    <label for=\"rentals\">Rentals<\/label>\r\n                <\/div>\r\n                    <\/div>\r\n\r\n        \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-time-should-i-arrive-and-leave\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What time should I arrive and leave?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Keys are available from 4.30pm. Departure is before 10am. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-how-do-i-change-my-reservation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How do I change my reservation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Certain changes, such as updates to your personal information and changes to the list of participants (excluding changes to the account holder and exceeding the rental property\u2019s capacity, which would require a change in the rental property), are free of charge and can be made directly through your \u201cMy Account\u201d portal or by contacting us via email at<\/p>\n<p>Any request to add services or extras (to be sent to us by email) will incur additional fees. For more information, <a href=\"https:\/\/www.aloa-vacances.com\/en\/perle-oceane\/detailed-information\/\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-can-i-choose-my-location\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I choose my location?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><span style=\"font-weight: 400;\">You can choose your preferred pitch, according to your needs and expectations. Reservations only, subject to availability and the type of rental selected, for a supplement of \u20ac40. <\/span><\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-can-i-invite-guests-to-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I invite guests to the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>All visitors must check in at the front desk and pay the campground entrance fee. Visitors must leave the campground by 9:00 p.m. Additionally, visitors are not permitted to use the pool area, participate in activities reserved for campground guests, or access the kids\u2019 club or teens\u2019 club.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-to-do-on-arrival\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What to do on arrival<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Upon arrival, please park your vehicle in the short-term parking lot and check in at the campground reception desk.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-are-the-check-in-and-check-out-days\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the check-in and check-out days?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>During the off-season, you can arrive any day of the week. During the summer school vacation (July and August), you can arrive on Wednesday, Saturday, or Sunday for rentals.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-are-you-vacaf-approved\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are you VACAF-approved?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Your La Perle Oc\u00e9ane campground is VACAF-certified.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-can-we-pay-in-instalments\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can we pay in instalments?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can pay for your stay in instalments:<\/p>\n<ul>\n<li><strong>With Aloa Vacances<\/strong>:<br \/>\nYou can pay any amount you choose at any time up to <strong>30 days before your arrival<\/strong>. A deposit of <strong>30% of the total amount<\/strong> is required to confirm your reservation. The full balance must be paid no later than <strong>4 weeks before your arrival<\/strong>.<\/li>\n<li><strong>With Floa:<\/strong><br \/>\nThanks to our partnership with <strong>Floa<\/strong>, you can pay for your stay in <strong>3 or 4 installments<\/strong>, depending on your preference*. To learn more, <a href=\"https:\/\/www.aloa-vacances.com\/wp-content\/uploads\/2024\/09\/FAQ_FLOA_BANK.pdf\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/li>\n<\/ul>\n<p><em>*Subject to acceptance by Floa. You have the legal right of withdrawal.<\/em><\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-how-can-i-pay-for-my-stay-in-instalments-with-floa\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How can I pay for my stay in instalments with FLOA?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>FLOA allows you to pay for your stay in instalments. To find out more, <a href=\"https:\/\/www.aloa-vacances.com\/wp-content\/uploads\/2024\/09\/FAQ_FLOA_BANK.pdf\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-are-pets-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are pets allowed?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Pets are allowed at an additional cost. They must be kept on a leash throughout the campsite. Up-to-date vaccination records and tattoo or identification numbers are mandatory.<\/p>\n<p data-start=\"390\" data-end=\"432\"><strong data-start=\"390\" data-end=\"430\">Rules according to animal size :<\/strong><\/p>\n<ul>\n<li data-start=\"435\" data-end=\"522\">Small pets (under 15 kg): permitted, maximum 2 per rental.<\/li>\n<li data-start=\"435\" data-end=\"522\">Large pets (15 kg and over): permitted, maximum 1 pet per rental.<\/li>\n<\/ul>\n<p data-start=\"610\" data-end=\"700\">It is strictly forbidden to leave an animal alone in the accommodation or on the terrace.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-can-a-minor-come-to-the-campsite-unaccompanied\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can a minor come to the campsite unaccompanied?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Minors must be accompanied by a responsible adult for the duration of their stay. We reserve the right to refuse admission to groups of minors not accompanied by a legal guardian or an adult designated as responsible. In the event of non-compliance with this rule, we reserve the right to cancel the reservation without notice or explanation. For further information or clarification, please send an e-mail to the campsite.   <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-payment-methods-are-available-for-reservations\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What payment methods are available for reservations?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can book your vacation with the following payment methods: credit card, cheque, vacation voucher and cash.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-is-the-ecological-fee\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What is the ecological fee?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><!-- wp:paragraph --><\/p>\n<p>The Campsite has been taking an ecological approach for many years and now wants to reinforce its actions. As part of our commitment to ecological responsibility, we are obliged to introduce this ecological fee. It amounts to 0.69\u20ac per night and per person, enabling the campsite to implement actions in this direction with the participation of everyone.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>The introduction of this fee makes it possible, for example, to finance the reprocessing of waste to accentuate selective sorting, increase the progressive mulching of flower beds and, for the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more ecological products (eco-responsible toilet paper, green cleaning products).<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>Details and non-exhaustive examples below of the actions implemented by the campsite to preserve the environment and reduce energy consumption.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p><strong>Waste treatment :<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Sorting household waste (at the campground entrance\u2014inspection before bins are picked up)<\/li>\n<li>Emptying the campground trash cans (3 times a day)<\/li>\n<li>Information for vacationers via posted notices<\/li>\n<li>Installation of recycling bins<\/li>\n<li>Individual recycling bin or bag<\/li>\n<li>Green waste, including shredded branches for mulch<\/li>\n<li>Ongoing collection of litter throughout the campground (playground, water park, etc.)<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Water saving :<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Conserve Water<\/li>\n<li>Timed faucets in restrooms<\/li>\n<li>Water-saving aerators and showerheads<\/li>\n<li>Low-pressure water heaters<\/li>\n<li>Drip irrigation for watering plants<\/li>\n<li>Timer for nighttime watering<\/li>\n<li>Mulch to prevent evaporation and reduce watering<\/li>\n<\/ul>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p><strong>Electricity Savings<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Installation of load-shedding devices to limit consumption peaks<\/li>\n<li>Installation of energy-efficient appliances<\/li>\n<\/ul>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p><strong>Gas Management<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Propane gas systems derived in part from biomass<\/li>\n<li>Selection of eco-friendly suppliers<\/li>\n<\/ul>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Maintenance<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Use of Environmentally Friendly Cleaning Products<\/li>\n<\/ul>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p><strong>Projected Environmental Improvements in the Coming Years<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Installation of solar panels (bathrooms and lodging facilities)<\/li>\n<li>Recycling of pool washwater for irrigation<\/li>\n<li>Installation of charging stations for electric vehicles (in the parking lot and at certain sites)<\/li>\n<li>Installation of a compost bin<\/li>\n<li>Obtaining the \u201cClef Verte\u201d certification (see attached grid) and a link to the website at <a href=\"https:\/\/www.laclefverte.org\/le-label\/les-criteres-du-label-clef-verte\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.laclefverte.org\/le-label\/les-criteres-du-label-clef-verte\/<\/a><\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- \/wp:list --><\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services\" data-track=\"question-do-i-have-to-pay-for-wifi\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do I have to pay for WIFI?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Wi-Fi is available for a fee at La Perle Oc\u00e9ane campground. For more information, <a href=\"https:\/\/www.aloa-vacances.com\/en\/perle-oceane\/detailed-information\/\" target=\"_blank\" rel=\"noopener\">click here<\/a>. Interested? Please stop by the campground reception desk when you arrive. <strong>Free, unlimited Wi-Fi is available at the campground bar<\/strong>. You\u2019ll have 2 hours of uninterrupted access. After 2 hours, you\u2019ll be automatically disconnected and will need to reconnect.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services\" data-track=\"question-are-there-any-shops-on-the-campgrounds\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are there any shops on the campgrounds?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Your campground has a snack bar and a bar. You\u2019ll find other shops in the town center, 2 km from the campground.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services\" data-track=\"question-are-there-kids-clubs\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are there kids\u2019 clubs?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The campground has a kids\u2019 club for children ages 4 to 10. The kids\u2019 club is open only during school breaks. (Subject to availability)<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services\" data-track=\"question-is-there-a-welcome-booklet\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there a welcome booklet?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Our campground is breaking new ground by offering a digital welcome booklet. In it, you\u2019ll find all the information about the campground, as well as the entertainment schedule and much more. You can also download a shortcut to it on your phone\u2019s home screen.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"aquatic-area\" data-track=\"question-what-style-of-swimsuit-is-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What style of swimsuit is allowed?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <div class=\"group encart mini\">\n<p>Only Lycra swim trunks, bikinis, swim briefs, and one-piece swimsuits are allowed in the pools.<\/p>\n<\/div>\n<div class=\"columns\">\n<div class=\"columns__item\"><\/div>\n<\/div>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"aquatic-area\" data-track=\"question-what-are-the-opening-times-for-the-water-park-and-slides\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the opening times for the water park and slides?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The water park is open:<\/p>\n<ul>\n<li><strong>From 10 a.m. to 7 p.m. daily <\/strong>from April 3, 2027, to July 2, 2027, and from August 31, 2027, to September 12, 2027;<\/li>\n<li><strong>From 10 a.m. to 8 p.m.<\/strong> daily from July 3, 2027, to August 30, 2027;<\/li>\n<li><strong>The water slides<\/strong> are open daily from 10:00 a.m. to 12:30 p.m. and from 2:30 p.m. until the water park closes.<\/li>\n<\/ul>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rentals\" data-track=\"question-do-the-rentals-have-tv\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do the rentals have TV?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The rental units are equipped with televisions.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n    <\/section>\r\n\r\n","protected":false},"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/perle-oceane\/43566"}],"collection":[{"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/perle-oceane"}],"about":[{"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/types\/perle-oceane"}],"version-history":[{"count":3,"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/perle-oceane\/43566\/revisions"}],"predecessor-version":[{"id":43600,"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/perle-oceane\/43566\/revisions\/43600"}],"wp:attachment":[{"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/media?parent=43566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}