{"id":13490,"date":"2024-09-24T09:32:19","date_gmt":"2024-09-24T07:32:19","guid":{"rendered":"https:\/\/www.aloa-vacances.com\/la-riviera\/frequently-asked-questions\/"},"modified":"2026-02-05T14:37:24","modified_gmt":"2026-02-05T13:37:24","slug":"frequently-asked-questions","status":"publish","type":"la-riviera","link":"https:\/\/www.aloa-vacances.com\/en\/la-riviera\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<h1 style=\"text-align: center;\">Frequently asked questions<\/h1>\n\n\r\n    <section class=\"faq\">\r\n      \r\n\t    <div class=\"faq__searchbar\">\r\n            <input type=\"text\" autocomplete=\"off\" placeholder=\"Search for...\" id=\"searchBar\">\r\n            <span class=\"faq__searchbar__reset\" style=\"display: none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 512A256 256 0 1 0 256 0a256 256 0 1 0 0 512zM175 175c9.4-9.4 24.6-9.4 33.9 0l47 47 47-47c9.4-9.4 24.6-9.4 33.9 0s9.4 24.6 0 33.9l-47 47 47 47c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0l-47-47-47 47c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l47-47-47-47c-9.4-9.4-9.4-24.6 0-33.9z\"\/><\/svg><\/span>\r\n        <\/div>\r\n\r\n        <div class=\"faq__filtres\">\r\n            <div class=\"faq__filtres__item\">\r\n                <input type=\"radio\" id=\"tout\" name=\"filtres-faq\" checked\/>\r\n                <label for=\"tout\">All<\/label>\r\n            <\/div>\r\n\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"information\" name=\"filtres-faq\"\/>\r\n                    <label for=\"information\">Information<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"services\" name=\"filtres-faq\"\/>\r\n                    <label for=\"services\">Services<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"aquatic-area\" name=\"filtres-faq\"\/>\r\n                    <label for=\"aquatic-area\">Aquatic area<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"locations\" name=\"filtres-faq\"\/>\r\n                    <label for=\"locations\">Locations<\/label>\r\n                <\/div>\r\n                    <\/div>\r\n\r\n        \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-time-should-i-arrive-and-leave\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What time should I arrive and leave?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The keys to your rental are available from 4.30pm.<br \/>\nDeparture is before 10am.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-how-do-i-change-my-booking\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How do I change my booking?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Certain changes, such as your personal details and changes to the list of participants (except for changes to the holder of the file and exceeding the capacity of the accommodation leading to a change in the latter) are free of charge and can be made directly via your My Account area or by contacting us by email.<\/p>\n<p>Any request to add services or extras (to be sent to us by email) will incur additional charges. To find out more, <a href=\"https:\/\/www.aloa-vacances.com\/en\/la-riviera\/detailed-information\/\">click here<\/a>.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-can-i-choose-my-location\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I choose my location?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can choose your preferred pitch, according to your expectations and needs. By reservation only, subject to availability and the type of pitch selected, for a supplement of \u20ac40.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-can-i-invite-guests-to-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I invite guests to the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>All visitors must report to reception and pay the entrance fee.<br \/>\nVisitors must leave the campsite by 9pm.<br \/>\nVisitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, nor have access to the children&#8217;s and teenagers&#8217; clubs.  <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-to-do-on-arrival\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What to do on arrival<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>On arrival, please park your vehicle in the parking lot and report to the campsite reception.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-are-the-arrival-and-departure-days\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the arrival and departure days?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>In low season, it is possible to arrive every day of the week.<br \/>\nDuring school vacations (July and August), it is possible to arrive on Wednesday, Saturday or Sunday for rentals.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-are-you-vacaf-approved\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are you VACAF approved?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Your La Riviera campsite is not VACAF approved.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-can-we-pay-in-instalments\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can we pay in instalments?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can pay for your holiday in several instalments:<\/p>\n<ul>\n<li>With Aloa Vacances :<br \/>\nYou can pay the amount you want whenever you want up to 30 days before your arrival. A deposit of 30% of the total amount is required to confirm your booking. The balance must be paid in full no later than 4 weeks before your arrival.<\/li>\n<li>With Floa :<br \/>\nThanks to our partnership with Floa, you can pay for your stay in 3X or 4X, depending on your preference*. To find out more, <a href=\"https:\/\/www.aloa-vacances.com\/wp-content\/uploads\/2024\/09\/FAQ_FLOA_BANK.pdf\">click here<\/a>.<\/li>\n<\/ul>\n<p><em>*Subject to acceptance by Floa. You have the legal right of withdrawal.<\/em><\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-how-can-i-pay-for-my-holiday-in-instalments-with-floa\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How can I pay for my holiday in instalments with FLOA ?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>FLOA allows you to pay for your stay in several instalments. To find out more, <a href=\"https:\/\/www.aloa-vacances.com\/wp-content\/uploads\/2024\/09\/FAQ_FLOA_BANK.pdf\">click here<\/a>.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-are-pets-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are pets allowed?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Pets are allowed at an additional cost. They must be kept on a lead throughout the campsite. Up-to-date vaccination records and tattoo or identification numbers are compulsory.<\/p>\n<p><strong>Rules according to the size of the animal:<\/strong><\/p>\n<ul>\n<li>Small animals (less than 15 kg): authorised, maximum 2 animals per accommodation.<\/li>\n<li>Large animals (15 kg and over): authorised, maximum 1 animal per accommodation.<\/li>\n<\/ul>\n<p>It is strictly forbidden to leave an animal alone in the accommodation or on the terrace.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-can-a-minor-come-to-the-campsite-unaccompanied\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can a minor come to the campsite unaccompanied?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Minors must be accompanied by a responsible adult throughout their stay. We reserve the right to refuse admission to groups of minors who are not accompanied by a legal guardian or an adult designated as responsible for them. In the event of non-compliance with this rule, we reserve the right to cancel the booking without notice and without explanation. For any further requests or clarifications, please send an email to the campsite.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-payment-methods-are-available-for-reservations\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What payment methods are available for reservations?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can book your vacation with the following payment methods: credit card, cheque, vacation voucher and cash.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"information\" data-track=\"question-what-is-the-ecological-fee\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What is the ecological fee?  <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><!-- wp:paragraph --><\/p>\n<p>The Campsite has been taking an ecological approach for many years and now wants to reinforce its actions. As part of our commitment to ecological responsibility, we are obliged to introduce this ecological fee. It amounts to 0.69\u20ac per night and per person, enabling the campsite to implement actions in this direction with the participation of everyone.  <\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>The introduction of this fee makes it possible, for example, to finance the reprocessing of waste to accentuate selective sorting, increase the progressive mulching of flower beds and, for the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more ecological products (eco-responsible toilet paper, green cleaning products). <\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>Details and non-exhaustive examples below of the actions implemented by the campsite to preserve the environment and reduce energy consumption.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p><strong>Waste treatment :<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Household waste sorting (at campsite entrance &#8211; check before removing bins)<\/li>\n<li>Empty campsite garbage cans (3 times a day)<\/li>\n<li>Information for holidaymakers on display<\/li>\n<li>Installation of selective sorting bins<\/li>\n<li>Individual selective sorting bin or bag<\/li>\n<li>Green waste with shredded branches for mulching<\/li>\n<li>Permanent paper collection in the campsite (playground, water park&#8230;)<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Water saving :<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Save water<\/li>\n<li>Timer valves in sanitary fittings<\/li>\n<li>Economical showerheads and mousseurs<\/li>\n<li>Low-pressure water heaters<\/li>\n<li>Drip irrigation for plantations<\/li>\n<li>Programmer for night-time watering<\/li>\n<li>Mulch to prevent evaporation and limit watering<\/li>\n<\/ul>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p><strong>Saving electricity<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Installation of load-shedding devices to limit consumption peaks<\/li>\n<li>Installation of energy-saving appliances<\/li>\n<\/ul>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p><strong>Gas Management<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Propane gas systems partly produced from biomass<\/li>\n<li>Choosing environmentally responsible suppliers<\/li>\n<\/ul>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Maintenance<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Use of environmentally-friendly cleaning products<\/li>\n<\/ul>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p><strong>Ecological improvements planned for the coming years<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list {\"className\":\"mini-encart\"} --><\/p>\n<ul class=\"mini-encart\">\n<li>Installation of solar panels (sanitary facilities and accommodation)<\/li>\n<li>Recycling swimming pool wash water for irrigation purposes<\/li>\n<li>Installation of recharging stations for electric vehicles (parking lot and at certain locations)<\/li>\n<li>Setting up a composter<\/li>\n<li>Green Key&#8221; label (grid attached) and link to https:\/\/www.laclefverte.org\/le-label\/les-criteres-du-label-clef-verte\/<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- \/wp:list --><\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services\" data-track=\"question-do-i-have-to-pay-for-wifi\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do I have to pay for WIFI?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>There is a charge for wifi at your La Riviera campsite.<\/p>\n<p>For more information, <a href=\"https:\/\/www.aloa-vacances.com\/en\/la-riviera\/detailed-information\/\">click here<\/a>.<\/p>\n<p>Are you interested? Go to the campsite reception when you arrive.<\/p>\n<p><strong>Free and unlimited access to the campsite bar.<\/strong> You have 2 hours of uninterrupted connection. After 2 hours you will be automatically disconnected and you will need to reconnect.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services\" data-track=\"question-are-there-any-shops-on-the-campsites\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are there any shops on the campsites?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Your campsite has a snack bar and a bar. Other shops can be found in the town center, 3km from the campsite. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services\" data-track=\"question-are-there-any-kids-clubs\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are there any kids&#8217; clubs?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The campsite has a children&#8217;s club for ages 4 to 10.<br \/>\nThe kids&#8217; club is only open during school vacations. (Subject to availability)<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"services\" data-track=\"question-is-there-a-welcome-booklet\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there a welcome booklet?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Your campsite is innovating with a digital welcome booklet. You&#8217;ll find all the information you need about the campsite, as well as entertainment programs and much more. You can also download the shortcut to your phone&#8217;s home screen.  <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"aquatic-area\" data-track=\"question-what-style-of-swimsuit-is-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What style of swimsuit is allowed?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Authorized swimwear includes: briefs, boxer shorts, bikini (2-piece swimsuit) and one-piece swimsuit.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"aquatic-area\" data-track=\"question-what-are-the-opening-hours-of-the-water-park-and-the-waterslides\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the opening hours of the water park and the waterslides?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p data-start=\"41\" data-end=\"70\"><strong data-start=\"41\" data-end=\"68\">The water park is open:<\/strong><\/p>\n<ul data-start=\"72\" data-end=\"267\">\n<li data-start=\"72\" data-end=\"192\">\n<p data-start=\"74\" data-end=\"192\">From 10 a.m. to 7 p.m. every day from April 4, 2026 to June 28, 2026, and from August 31, 2026 to September 13, 2026<\/p>\n<\/li>\n<li data-start=\"72\" data-end=\"192\">\n<p data-start=\"74\" data-end=\"192\">From 10 a.m. to 8 p.m. every day from June 29, 2026 to August 30, 2026<\/p>\n<\/li>\n<li data-start=\"193\" data-end=\"267\">\n<p data-start=\"195\" data-end=\"267\">The waterslides are open every day from 10 a.m. to 12:30 p.m. and from 2:30 p.m. until the water park closes.<\/p>\n<\/li>\n<\/ul>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"locations\" data-track=\"question-do-the-rentals-have-tv\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do the rentals have TV?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>All rentals are equipped with televisions.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n    <\/section>\r\n\r\n","protected":false},"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/la-riviera\/13490"}],"collection":[{"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/la-riviera"}],"about":[{"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/types\/la-riviera"}],"version-history":[{"count":12,"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/la-riviera\/13490\/revisions"}],"predecessor-version":[{"id":33860,"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/la-riviera\/13490\/revisions\/33860"}],"wp:attachment":[{"href":"https:\/\/www.aloa-vacances.com\/en\/wp-json\/wp\/v2\/media?parent=13490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}